Client Testimonials

At Smartfares, we take pride in our commitment to providing exceptional customer service. As a result, our clients provide us with compliments every day. Below is a list of some of the client compliments received for the month of August 2006.

----- Original Message -----
From: John Chaves
To: Myia
Sent: Wednesday, August 31, 2006 12:30 PM
Subject: Thanks

I just received my tickets from FedEx and would like to say thanks for the great service. I tried to make reservations over the web but after a few problems I called the help desk where a very nice and unbeliveable helpful CSR called Maya went out of her way to find the best fare for my schedule and itinerary.

Please let her supervisor know that she's an example that should be followed by all customer service personnel in any company. I used to be a loyal Expedia customer but Maya (I hope I am spelling her name right..) converted me.

Kind Regards,

Joao Chaves
Tampa, FL

---- Original Message ----
From: Donna La Marca
To: Carol
Sent: Saturday, August 27, 2006 5:12 AM
Subject: Re: LAMARCA/MSCIFI

I just wanted to thank you for your help with my reservations. If you hadn't been so helpful I would have wound up going through London and I found out from other passengers that it was a nightmare. I had a wonderful trip from take off to return. Thanks so much and hopefully I'll call you with future travel plans after I recover financially from this one. Donna

---- Original Message ----
From: Hagerty, Gary
To: Cindy
Sent: Friday, August 26, 2006 10:04 AM
Subject: Re: Tickets

Cindy:

The tickets arrived this morning - before noon!!!

Thanks so much for your help; for helping me book; for confirming and getting them on the FedEx shipment last night too! From San Diego to our door in Calgary in less than 18 hours - FREAK'N amazing. All the stress that I expected prior to Thursday night is gone. Now we just have to plan the rest of the honeymoon.

Thanks,

Garry and Sherry Hagerty

----- Original Message -----
From: Vanjani, Alex
To: Dolly
Sent: Friday, August 26, 2006 8:18 AM
Subject: Re: Thanks for the great service - Dolly…

Hi,

I wanted to take this opportunity to thank Dolly for the great customer service she provided me with yesterday. She was extremely professional, friendly, patient, knowledgeable, enthusiastic, and everything else you would come to expect when you think about "Blue Ribbon" customer service!!

In the world we live in these days, most people don't take the time (anymore) to make sure the customer is happy not only with the price (which was excellent), but with the entire purchasing experience… from A to Z!! Dolly is a great asset to your organization, and as your company continues to grown, I hope you don't lose that personable but professional service!

Thanks again for a great experience!!

Alex Vanjani

----- Original Message -----
From: Guillou, Wendy
To: Linda
Sent: Thursday, August 25, 2006 10:51 PM
Subject: RE: jean-louis guillou emergency cancellation.

I just wanted to thank you for your kind assistance. Having a compassionate person to deal with in times of emergency makes all the difference in the world. We will surely be in contact with you again when we need to travel. (which is often) Again, thank you for your quick assistance and kindness.

Sincerely,

Wendy Guillou

----- Original Message -----
From: Suellen Brady
To: Travel Support
Sent: Wednesday, August 24, 2006 1:15 AM
Subject: RE: FW: Confirmation of suellen brady reservation code ZTGPZX

THANK YOU SOOOO MUCH FOR HELPING ME OUT.GOOD PEOPLE GET REWARDED. :

----- Original Message -----
From: Marci Miller
To: Travel Support
Sent: Monday, August 22, 2006 9:10 AM
Subject: RE: FW: Confirmation

I wanted to thank you again!!
I checked my phone messages and realize that you really went out of your way to help me out.

Thanks,

Marci

----- Original Message -----
From: Maurizio Di Franco
To: Fabrice
Sent: Friday, August 19, 2006 8:42 AM
Subject: RE: SWITCH OF AIRPORTS ON YOUR AIRLINE BOOKING # YYX8VE

I hope its okay to reply to this email address.
I just wanted to thank you for this latest email and say that I have been very impressed with the caliber of service I have received so far with your company. This is my first experience buying tickets online, but it certainly will not be the last. I found the same deal I found at Travelocity, but your customer service so far has been in a different league. I look forward to completing this trip and coming back to your website for all of my future travel plans.
Thank you once again.

-Marizio Di Franco

----- Original Message -----
From: Rajan Shrestha
To: Helpdesk
Sent: Tuesday, August 16, 2006 6:14 PM
Subject: "Thank you"

To President,

I just purchased two tickets from you. The reason I am writing this mail to let you know that you have the greatest customer service that I even got. I just want to thank you personally for having representative like Heather. She was very professional and delightful to deal with. She gave me the best service out all the other agencies' representatives. Great job!

Sincerely,
Rshrestha.

----- Original Message -----
From: David Barrett
To: Shipping
Sent: Saturday, August 13, 2006 10:30 PM
Subject: Re: RECEIPT

Hello Travel Support Team,

The good news I have been waiting for has finally arrived. Because of the last fax you sent regarding my flight with you to South Korea, my flight is going to be reimbursed by my employer.
I can not begin to express how happy and satisfied I am with your customer support, and with your kind and generous nature. If only more companies would be so diligent in keeping their customers happy and satisfied.
The last fax you sent was great, and met my employer's expectations thoroughly.
I thank you again, and I look forward to doing business with you again soon. I have passed on this good news to my family, and our business partners, as we have all become accustomed to your great service and support.
I wish you a great weekend, and my credit card thanks you.

Sincerely,

David Barret

----- Original Message -----
From: Jim Ambrose
To: Helpdesk
Sent: Saturday, August 13, 2006 12:25 AM
Subject: Thank You

I had to book a flight on very short notice to Shanghai PR China. I made just about every mistake possible when I booked the flight. Your customer service fixed each and every one of them and worked with me to make sure everything worked out and I could travel as planned. Not only did I get the lowest possible price, but I got outstanding customer service as well. I guess I can reduce the number of travel bookmarks in my WEB browser to just one.

Thanks again,
Jim Ambrose

----- Original Message -----
From: Brent Slusher
To: Heather
Sent: Friday, August 12, 2006 5:17 PM
Subject: Travel Reservation September 17 for SLUSHER

Hey Heather,
Everything looks great on the Itinerary! Thank you again for all of your help. I was about ready to despair on getting the tickets, but you pulled it off! You are a God-send. May grace, mercy, and peace by yours.

Because He Lives,
Brent Slusher

----- Original Message -----
From: Katherine Hart
To: Carolyn
Sent: Thursday, August 11, 2006 5:17 PM
Subject: Re: regarding your airline change request

Carolyn-
Thank you for the information. That is exactly what I did… and the fine gentleman that I am here visiting 'picked up the tab' (since he's the one who wanted me to stay…) thank you for the email though..I a not cetain why my phone was not working..but I appreciate you reaching out to answer my question via email. I have had a great experience with you company thus far & will ABSOLUTELY recommend my family & friends your business name.
Take Care-
KATHERINE.

----- Original Message -----
From: Fred Sykes Junior
To: Myia
Sent: Wednesday, August 10, 2006 4:59 AM
Subject: RE:

Hey Myia,

I was sincerely saying thank you for the quick reply. I think it's great customer service to contact me so quickly about a potential mishap. No harm done on this one. Seems like everything is A-ok and my dad will be here Monday to sign for the tickets.

Thank you again for your good communication.

-Freddy

----- Original Message -----
From: Michael Savage
To: Steve
Sent: Wednesday, August 10, 2006 3:24 PM
Subject:

Hi Steve,
Just a note to say "Thanks" for all the effort in getting us to Australia. You work was much appreciated.
I am now planning a trip for a different group in March 2006.
I realize it is pretty early, but I am trying to put the pieces together. The trip is from LAX to Sydney. There will be a group of 10. Any ball park figures you have, or previous histories of flight costs it would be helpful.
Thanks and look forward to hearing from you.
Regards,
Mick Savage

----- Original Message -----
From: Minerva Pavon
To: Alicia
Sent: Tuesday, August 9, 2006 3:45 AM
Subject: Re: change

Dear Alicia, you are absolutely incredible, Thank you so much. Minerva Pavon.

----- Original Message -----
From: Cliff Wilson
To: Fabrice
Sent: Monday, August 8, 2006 9:46 AM
Subject: RE: Need help on reservation

Fabrice:
This is more help than I have received from any other web service or agency in the past few years total!

Thank you,
Cliff

----- Original Message -----
From: Katalin Geerling
To: Helpdesk
Sent: Sunday, August 07, 2006 5:55 AM
Subject: my trip..

Hi helpdesk! I just returned from my trip to and from Hungary. I bought my tickets through your website. I must give you lotsa compliments for a perfect price and processing of my tickets! Everything went smooth, without a hitch. Thank you very much. Cont me in for the future. In a world of insame prices it is good to know there are places where there is a balance and control. Best regards, Katalin Geerling

----- Original Message -----
From: Stephen Schoenberger
To: Helpdesk
Sent: Saturday, August 06, 2006 10:22 PM
Subject: Re: Booking number ZNQ7X5

You guys are the best, thanks! Doubly so if you are girls.
Honest
-S

----- Original Message -----
From: Kristi Young
To: Shipping
Sent: Friday, August 05, 2006 11:36 AM
Subject:

I wanted to thank you regarding your assistance with my airline tickets! It is greatly appreciated.
Thank you again!!

----- Original Message -----
From: Ken Krogmann
To: Linda
Sent: Thursday, August 04, 2006 4:09 PM
Subject: from Ken Krogman regarding: Washington/Moscow/Tashkent/Washington…

Hello Linda!
I want to thank you for all your help, excellent service and attention to detail! Since you have been working so hard to make this trip happen for me, I figured I should do my part…so…I went over to a Fedex store locally and bet the dead-line of 7pm east coast time for next day delivery! This way we beat that Monday dead-line with a few days to spare!
I have used Orbitz as my on-line travel agent for the last 3 years…but I think all that has changed and I have found a new on-line travel agency! Thanks again for everything!
Ken Krogmann