My Reservation is the place to go to access your important travel information. To access up-to-date flight information or to get a copy of your itinerary, please complete the form.

Reservation Code – Please type your Reservation Code into the Reservation Code field provided. The Reservation Code is the 6 character code that you received when you completed your booking request through the website. You should have received this Reservation Code either as an email confirmation (when you completed your reservation) or as a printed a copy of the Confirmation Screen. If you do not have your Reservation Code, you either provided us with the wrong email address or you did not do a booking with us. To determine if you have a Reservation Code, please visit the Customer Support page and choose the “No Confirmation Email Received” option from the drop down menu.

Email Address - Please type your email address into the Email Address field provided. In order to pull up your reservation information, you will need to type in the same email address that you used when you completed your booking through the website. This email address is an important form of communication between you and the travel support center. If your email address does not work or if you typed in the wrong email address, please visit the Customer Support page and choose the “Wrong Email Address” option from the drop down menu. You can then provide us with your correct email address and we will update your information and send you an email confirming that the change has been completed.

Visas and passport requirements - Each country has its own Visa and Passport requirements. It is up to each individual to determine the Visa and Passport requirements for the country they will be visiting. For questions regarding your Visa and Passport requirements please contact CIBT at (800) 929-2428 or visit the CIBT Website.

Flight Confirmation – Although the MyReservation page was created to provide you access to up-to-date flight information, sometimes the airlines do not update their last minute schedule changes with the Airline Reservation Systems. We suggest that you contact the airlines 24 hours prior to departure to re-confirm your flight information. For a list of airline phone numbers, please visit the Airline Contact page.

Check-in – We recommend arriving at the airport 2.5 hours prior to departure for international flights and 1.5 hours prior to departure for domestic flights. Additional tips and information on airport security and check in procedures can be reviewed by accessing the Transportation Security Administration Web site.

Thank you for purchasing your flight with Smartfares!